North Wales Advocacy Service

How can we help?

We offer Independent Professional Advocacy Services to children and young people living in North Wales.

What is Advocacy?

Advocacy aims to empower vulnerable young people by giving them a voice to share their thoughts and feelings, making sure they get heard. By informing them about their rights and providing a way to communicate, it gives them more say in decisions that can impact their lives.

The aim of advocacy is to assist in the following areas:

  • Amplify the voice of young people
  • Ensure young people understand their rights
  • Give young people a space to talk openly
  • Improve communication between a young person and their social worker / carer
  • Allow young people to make a complaint

Our advocacy service is independent – we are not part of Social Services.

Learn more about the role of an advocate and what services we offer watching the video below:

Our eligibility criteria

North Wales Advocacy Service is available for the following groups of children and young people:

  • Looked after children
  • Children in need of care and support under the Social Services Health and Well-Being (Wales) Act 2014
  • Children and young people leaving care, up to 21 years of age (25 years of age if in further education)

How do I get in touch?

We are friendly and easy to talk to, give us a call on the number below.

We have easy to use referral forms for parents/carers & professionals and we accept telephone referrals too. To make a referral now please click on the Refer button in the Ways to get in touch section below.

Children and young people – you can call the free phone number (below) and ask for an advocate – it’s that easy – no forms required!

Other services in this area

The following services also operate in the North Wales area:

North Wales Independent Visiting Service

Independent Visiting is a service for children and young people who are in care. An independent visitor is a volunteer who provides companionship to young people, someone to do fun activities with and serve as a positive role model.

North Wales Parent Advocacy Service

Parent Advocacy Service aims to reduce the number of children entering the care system and keep families together, by providing a voice and support to parents as they navigate the child protection system.

North Wales Communication Passport Service

Communication Passports are portable documents which accompany a young person who has difficulties communicating, ensuring they have a voice wherever they go.

Travelling Ahead: Wales Gypsy, Roma and Traveller Advice and Advocacy Service

Travelling Ahead provide individual and community advocacy amongst Gypsy, Roma and Traveller families across Wales.

Belong – Refugee and Asylum Programme

Belong is a group for young people seeking asylum and refugees aged 14-24 which aims to helps young people to gain confidence and strive for the best they can be.

Project address

Victoria Chambers, 4 Palace Street, Caernarfon, Gwynedd, LL55 1RR

Ways to get in touch

Telephone:  01286 238007
Freephone number (if applicable) 0800 111 6880


We welcome feedback from all children and young people who use our service. Feedback helps us make our service better.

Please follow this link to tell us about the advocacy service you received from us >

Who is in our team

Becky Woolner
Team Manager
Melanie Tugwell
Administrator (Morning)
Nicola Jones
Administrator (Afternoon)
Sarah Hughes
Senior Practitioner
Alice Ghazzali
Independent Professional Advocate
Elin Griffith
Independent Professional Advocate
Garry Hughes
Independent Professional Advocate
Ellie Jones
Independent Professional Advocate
Sean Jones
Independent Professional Advocate