North Wales Advocacy Service

How can we help?

Video Introduction

To learn more about the role of an advocate and what services we offer, watch the video below:

“Is Anyone Listening?” is a short video introducing young people to the concept of advocacy:

What services we have to offer

We are Independent Professional Advocates who are here to listen to you and support you to make sure your voice is heard! This is how we can help…

What is Advocacy?

Advocacy is about having someone to listen to you. It can help you to tell the people who make decisions about your life what you think and how you feel.

Please see our leaflet for more information >

Advocacy can help you to:

  • get your voice heard
  • know and understand your rights
  • take part in meetings and reviews
  • sort things out with your social worker or carer
  • make a complaint.

Our advocacy service is independent – we are not part of Social Services. We work with children and young people who are Looked After, in Need of Care and Support (including children and young people on the Child Protection Register) and Care Leavers.

How do I get in touch?

We are friendly and easy to talk to, so give us a call on the number below.

We have easy to use referral forms for parents/carers & professionals and we accept telephone referrals too.

Children and young people – you can call the free phone number (below) and ask for an advocate – it’s that easy – no forms required!


We welcome feedback from all children and young people who use our advocacy service. Feedback helps us to make our service better. If you don’t tell us when you are happy or unhappy, we don’t know. Please follow this link to tell us about an advocacy service you received from us.

Other Services – Independent Visiting

We also have an Independent Visitor Service for children and young people who are in care and who have no or very limited contact with their family. For more information please contact our Independent Visitor Coordinator on the office number below.

Project address

Victoria Chambers, 4 Palace Street, Caernarfon, Gwynedd, LL55 1RR

Ways to get in touch

Telephone:  01286 238007
Freephone number (if applicable) 0800 111 6880

Who is in our team

Rebecca Owen
Team Manager
Melanie Tugwell
Administrator (Morning)
Nicola Jones
Administrator (Afternoon)
Julie Lloyd
IV Coordinator
Sarah Hughes
Senior Practitioner
Alice Ghazzali
Elin Griffith
Garry Hughes
Ellie Jones